Refund Policy

1. Overview

At Yuktha Handicrafts, we want you to be satisfied with your purchase. This Refund Policy outlines the conditions under which refunds, returns, or exchanges may be granted for handcrafted products purchased through our website.

Because our products are handmade from natural materials (stone, granite, wood, and pottery), slight variations in colour, texture, and finish are normal and not considered defects.

Payments are collected via Razorpay; approved refunds are returned through Razorpay to your original payment method where possible. Returns may be shipped back via Shiprocket as we arrange.

2. Order Processing Before Dispatch

We prepare and securely pack orders after Razorpay payment confirmation. You may request cancellation only before the order is handed to Shiprocket for dispatch — contact us immediately with your order ID.

3. Eligibility for Returns

For products purchased directly through this website:

• Refund or exchange requests must be submitted within 7 days of the delivery date.
• Items must be unused, undamaged, and in original condition with all packaging intact.
• Custom-made, engraved, or bulk-order items may not be eligible for return unless defective or incorrect.
• Return shipping costs are the responsibility of the buyer unless the item arrived damaged, defective, or was incorrect.
• Refunds will be processed within 7–10 business days of receiving and approving the returned item.

4. Exchanges

If you need a different product or variant, contact us as soon as possible within the 7-day window. Exchanges are subject to stock availability. If the requested item is unavailable, we may offer a refund instead.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 5 days of receiving the order with:

• Your order reference number
• A description of the issue
• Photographs of the damage or incorrect item

We will arrange a replacement or full refund at no additional cost to you, as appropriate.

6. Cancellations

Orders may be cancelled only before they are handed to Shiprocket for dispatch. Once shipped, cancellation is not available — please follow the return process instead. To request a cancellation, contact us immediately at yukthahandicrafts@gmail.com with your Razorpay payment reference if available.

7. Refund Method

Approved refunds are initiated through Razorpay and typically reflect in your account within 7–10 business days, depending on your bank or payment provider.

8. Non-Returnable Situations

• Items returned without original packaging or not in resalable condition
• Requests made after the stated return window
• Damage caused after delivery due to misuse or improper handling
• Natural variations in handcrafted stone, wood, or ceramic products

9. Contact for Refund Requests

For all refund, return, exchange, or cancellation enquiries, please contact us: