Privacy Policy

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1. Introduction

Welcome to Yuktha Handicrafts ("we", "our", or "us") — the official website for handcrafted stone, granite, pottery, and wood products from Karkala. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, store, and protect personal information of visitors and customers interacting with our website and services.

We use Razorpay for payments and Shiprocket for order delivery across India.

2. Information We Collect

We may collect and process the following types of information:

Personal Information: Full name, email address, and phone number when you place an order, submit a bulk enquiry, or contact us.
Order Information: Shipping address, contact details, order items, and payment status (payment details are processed securely via Razorpay — we do not store full card or UPI credentials).
Technical Information: IP address, browser type, device information, and usage data when visiting our website.
Communications: Emails, messages, or enquiries you send to our team (including via social media or our contact form).
Local storage: Cart and wishlist selections stored in your browser to improve your shopping experience.

3. How We Use Your Information

Your data is used for the following purposes:

Processing and fulfilling orders (including sharing delivery details with Shiprocket and its courier partners after our preparation window).
Responding to your inquiries, bulk order requests, and providing customer support.
Improving our website, products, and user experience.
Complying with applicable laws and regulations in India.

4. Data Protection and Security

We implement appropriate technical and administrative safeguards to protect your personal data against unauthorized access, alteration, or disclosure. Payment information is handled exclusively via Razorpay, a secure payment provider — we do not store full card, UPI, or wallet credentials on our servers.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

Data may be shared only with:

Shiprocket and its courier partners (name, phone, and address needed to deliver your order).
Razorpay (to process payments and payment confirmations).
Service providers (e.g., hosting) under confidentiality obligations where applicable.
Government or regulatory authorities, if required by law.

6. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable Indian law. Order records may be retained for accounting and tax compliance purposes.

7. Your Rights

Under India's Digital Personal Data Protection Act, 2023 (DPDP Act), you have the right to:

Access and review your personal data.
Request correction or deletion of your data.
Withdraw consent for data processing at any time.
File a complaint with the relevant data protection authority.

To exercise these rights, contact us at: yukthahandicrafts@gmail.com

8. Cookies and Website Analytics

Our website may use cookies, local storage, and analytics tools to enhance user experience and monitor traffic patterns. You can manage cookie preferences through your browser settings. For more details, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to external platforms (e.g., Instagram, Facebook, Razorpay checkout, or Shiprocket tracking). We are not responsible for the privacy practices of these third-party sites and encourage you to review their respective privacy policies.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational or legal changes. The latest version will always be available on this page.